I just
attended a workshop by Lou Carloni of SMBC Incorporated, hosted by PSA in Hunt
Valley, MD.
To start,
Lou identified good listening as the missing ingredient in communication within
most business cultures. Listening
facilitates good communication, which builds Trust, which leads to Job Satisfaction, which in turn builds
Morale. And we know, satisfied
team members means Satisfied
Customers. Lou endorsed Chick-Fil-A and Wegmans as great examples of
success on this continuum.
Next, Lou
walked us through a matrix using Willing
[Potential] and Able
[Performance] to discern the ‘dead wood’ and the ‘key players’ in your
organization. Drop the dead wood, and invest in the A
players.
No comments:
Post a Comment